Omnichannel Commerce Manager

Are you a strategic thinker with a passion for seamless customer experiences? PT Digital Commerce Solutions is seeking a dynamic Omnichannel Commerce Manager to lead our integrated retail and digital commerce initiatives in Bangka Belitung. In this role, you will oversee the seamless integration of online and offline sales channels, ensuring a cohesive and engaging customer journey. With a focus on data-driven decision-making and a commitment to continuous improvement, you will drive sales growth and enhance the overall customer experience.

PT Digital Commerce Solutions is a rapidly growing e-commerce company based in Pangkal Pinang, specializing in omnichannel retail solutions. We are committed to providing innovative and efficient services to our clients, and we are looking for a talented and experienced Omnichannel Commerce Manager to join our team. In this role, you will work closely with cross-functional teams to develop and implement omnichannel strategies that drive sales and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Lead the development and implementation of omnichannel retail strategies to enhance the customer experience and drive sales growth.
• Oversee the integration of online and offline sales channels, including e-commerce platforms, POS systems, and inventory management tools.
• Analyze sales data and customer behavior to identify trends and opportunities for improvement.
• Collaborate with marketing, logistics, and customer service teams to ensure seamless coordination across all channels.
• Develop and manage KPIs to track the performance of omnichannel initiatives and drive continuous improvement.
• Stay up-to-date with industry trends and best practices in omnichannel retail and e-commerce.
• Provide strategic guidance to the team on omnichannel best practices and emerging technologies.
• Represent the company at industry events and conferences to build relationships and network with key stakeholders.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5-7 years of experience in omnichannel retail, e-commerce, or digital marketing.
• Proven track record of successfully implementing omnichannel strategies and driving sales growth.
• Strong understanding of e-commerce platforms, POS systems, and inventory management tools such as Shopify, Magento, and SAP.
• Experience with data analysis tools such as Google Analytics, Tableau, or Power BI.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Proven ability to manage multiple projects and prioritize tasks effectively.
• Fluency in English is a plus.

🛠️ Keahlian

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