Mandarin Speaker - Import Customer Service

PT Guanya International Logistics · 📍 Jakarta Utara, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 7.000.000 – Rp 9.000.000 per month
PT Guanya International Logistics is seeking a Mandarin Speaker to join our Import Customer Service team. In this role, you will be responsible for providing excellent customer service to our clients who speak Mandarin. You will need to have a strong command of the Mandarin language, excellent communication skills, and a customer-centric approach.

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service to Mandarin-speaking clients.,Handle customer inquiries, complaints, and requests related to import services.,Coordinate with internal teams to ensure smooth and efficient service delivery.,Maintain accurate and up-to-date customer records.,Assist in the development and implementation of customer service strategies.,Monitor and report on customer service metrics and performance.,Provide training and support to junior staff members.,Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

Proficient in Mandarin language, both written and spoken.,Bachelor's degree in Business Administration, International Relations, or a related field.,Minimum of 2 years of experience in customer service, preferably in a logistics or import/export context.,Excellent communication and interpersonal skills.,Strong problem-solving and decision-making abilities.,Good understanding of import/export processes and procedures.,Ability to work well in a team and independently.,Familiarity with customer relationship management (CRM) software is a plus.

🛠️ Keahlian

Mandarin language proficiencyCustomer service experienceCommunication skillsProblem-solving skillsTeamworkCRM software knowledge
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